Web Tracks 2011 8.1

Web Tracks 2011 8.1 | 25.5 Mb

Web Tracks is Help Desk Software, PC Inventory Software, Asset Management Software, and Purchasing Software all in one package. The program audits and keeps track of PC's, related peripherals, software media, software licensing, documentation, purchasing and help desk tickets.

Web Tracks has many built in reports to help you manage your environment. You will have the information to perform hardware and software audits, know when it's time to replace aging equipment, see where IT dollars are being spent, monitor your technicians' time, and much more.

Help Desk Software

Web Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with Web Tracks Inventory, you will know the user and equipment you're dealing with before you approach the problem. By using the help desk, you will also build a proprietary knowledge base tailored to your unique environment. Hep Desk requests may also be linked to computers, peripherals and/or software products. This allows you to maintain a problem history for your Web Tracks Inventory. Depending on the user license you purchase for Web Tracks, you may have multiple technicians using the Help Desk feature.

Purchasing
Web Tracks includes a purchase order section allowing you to track your IT expenditures. The Web Tracks purchasing module keeps track of each line so you can easily identify items that have been purchased but have not yet been received. Purchase orders are customized to show your company information and logo. They may be further customized using the report editor installed with Web Tracks.


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